Help Center

We are here to answer your questions – quickly and effectively.

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If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.

Please allow 3-5 business days from the time your package arrives to us for a refund to be issued.

Purchasing information

How do I know which God Cleaner product I need?

Do you ship to all of Colombia?

Do you offer samples or trials before purchasing?

Where can I see the available sizes and presentations?

Do you have discounts for recurring purchases?

Payment information

What electronic payment methods do you accept?

Can I pay by bank transfer?

Is it safe to enter my credit card on your website?

Do you offer interest-free installments with any entity?

How does cash on delivery work in my city?

Orders and returns

What is the actual delivery time in Medellín?

How do I track my order in real time?

What should I do if I receive the wrong product?

Do you accept returns for change of mind?

Are there additional costs for returns?

Orders by WhatsApp

What WhatsApp number should I use for orders?

What information do I need to submit to process my order?

Are the prices on WhatsApp different from those on the website?

Can I request technical advice via WhatsApp?

How do I receive my electronic invoice if I purchase via WhatsApp?